Frequently Asked Questions

Shopping

Olmsted is a positive agent of change that embodies reconnection with nature. A way to simultaneously protect and be protected from the elements. Carefully crafted in Montreal with luxurious, sustainably sourced natural fibres, Olmsted coats adapt to all weather conditions and leave a minimal mark on the world.

Heritage and uniqueness drive us. Olmsted coats and jackets are carefully crafted and made to order in our workshop located in Montreal, Canada. We like to meet our customers' specific needs and personalize our coats by adjusting our fit to your request. If you need further assistance or if you have any questions about our product, you may contact us here, and you will be able to enjoy a seamless shopping experience.

You can easily find the best size for you by referring to our Size Guide, which provides a conversion table for all major country-size systems. The Size Guide is conveniently available on the page of each product.

Online shopping can be difficult, and occasionally your measurements can fall between sizes. We can help you no matter what your sizing question may be. For any size and fit inquiries, do not hesitate to contact us. You may submit your measurements through our contact form with the styles you are interested in, and we will be pleased to advise you.

We would be happy to assist you in making a purchase over the phone. Please call +1 514 839 4419 / email info@olmsted.co or contact us here.

When getting together at the checkout of your new order, you can choose to receive a direct payment link to your email. You will finalize the payment operation with one click in the safest way!

Olmsted Outerwear Online Store guarantees maximum security for all your purchases. We employ the most advanced encrypted services (SSL) and protected connections. You can see from the “HTTPS” URL prefix and lock symbol that appears in the browser's address bar.

After you place an order, you will automatically be sent an email confirmation. If you did not receive an email confirmation upon placing an order, please reach out to Customer Care at info@olmsted.co

Shipping

Yes, we ship worldwide.

USA
Olmsted Outerwear offers free shipping worldwide.
All US orders ship with UPS and are delivery duty paid (DDP).
-

EUROPE
Olmsted offers complimentary shipping everywhere in the world.
However, local import duties and taxes might be added to international shipments upon reception. These costs are the receiver's responsibility and can be paid on arrival.

Once your order ships, you will receive a shipment notification email with a tracking number.

For security reasons, all of our shipments require a signature.

Before shipping your order, our warehouse inspects to make sure items are in top condition. In the case you receive a damaged item please contact Customer Care immediately.

Returns

*Please note that we have a no exchange or return policy for our customized eiderdown coats.

All merchandise must be returned with their original packaging. Merchandise must be unused, unworn, unwashed, and in an unaltered condition. All original tickets must be attached and a copy of your invoice must be enclosed with your Return Merchandise Authorization Number clearly documented. You have 20 days to return an item/items once you have received your order.

To send your return back to us, simply follow the below steps:

1. Please email info@olmsted.co to request an RA#.

2. Print all documents included with your RA# email (Return Authorization number).

3. Repackage the item(s) you would like to return.

4. Sign provided documentation required to clear customs. Place the commercial invoice & all documentation in the clear envelope that accompanied your order. 

5. Place the prepaid UPS return label in the same clear envelope that accompanied your order. Ensure that your tracking label is visible and will scan by placing it on top of all other documentation in the clear envelope.

6. Secure the clear envelope outside the box you'll ship back to us.

7. Drop off your shipment at any UPS facility or contact the courier in order to organize the pick-up.

Once our warehouse receives and processes your return, we will issue a refund to your original form of payment within 14 business days.

You will be refunded the amount you originally paid when purchasing, excluding shipping charges. Keep in mind that customized items are non-refundable.

Olmsted Outerwear is unable to refund taxes/duties since it's the country as to which the order is shipped that collects the taxes/duties.

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Don't take our word for it

★★★★★

Just received my wonderful Coat from you! OH MY GOD It is amazing!!!BRAVO! You do an outstanding job! Will keep me warm many years from now. My new favourite thing!Have a great day!THANK you!I

Iben Fredsøe

Hundested, Denmark

Dear Olmsted Team,

My jacket arrived this afternoon and I am absolutely in love. It is the most gorgeous parka I have ever owned. The long search is finally over. I am looking forward to wearing it during my two months in Beijing in the lead up to and during the upcoming Olympic Winter Games there. Thank you!

Hannah Burns

Lausanne, Switzerland

★★★★★

My wife's jacket has arrived, and she LOVES it!!

Ricky Bailey

Nashville, TN

The Shield was delivered to me on February 11 with appropriate certification. No tax or additional charges to pay this time.

I see you are improving your business practices as well; I hope things go well for you.. I believe Canadian eiderdown is much better value than that purchased in Iceland.

Warmly,

Jesse Malone

Ringwood North, Australia

I got my M65 with the adjusted sleeves and it is perfect. Thank you so much for your help. I’ve been wearing my shield everyday 3times a day going to the park with my dog Luca. I love it so much. Can’t wait to start wearing the M65 when the weather gets a bit warmer. Hope you’re having a great start of the new year. Stay safe and healthy. Cheers,

Leia Roh

New York, NY

Eiderdown Outerwear Collections